By Expo Times Staff Writer
The National Communications Authority (NatCA) has slammed a seven-day ultimatum on Orange Sierra Leone for what the national mobile regulator called “poor service quality”.
In a public notice issued on Monday, 21st October, 2024, NatCA stated that it has given Orange SL seven days to resolve ongoing issues with poor service quality, noting that public complaints about network outages, call drops, and delays in restoring services have increased, disrupting both business and personal communication.
“NatCA has made it clear that if Orange SL fails to address these disruptions within the deadline, strict measures under the NatCA Act will be enforced to ensure compliance,” the regulator warned, adding that active steps are being taken to improve service standards and ensure better consumer experiences.
It could be recalled that users or customers of Orange SL have been complaining of poor offline and internet services of the mobile network operator, causing them social and economic disturbances. NatCA under the new leadership of Mr. Amara Brewah has shown strong commitment to ensure that people enjoy quality mobile network services and such a decision is obviously welcoming as it is in the best interest of both the customers who should enjoy the services they pay for and the mobile network company which desire to retain their customers.
